FAQs
If you receive an error code ‘AVS Error’ or ‘AVS declined’ this is due to the address you have entered not matching that of your payment card. Please note that our ticketing system will only authorise debit/credit cards where the name and address match the registered card details. If this is incorrect the transaction will fail and the sale will not proceed.
Please Note: This may also result in your account appearing to have a charge taken – this will automatically be removed by your bank within 3 to 7 days.
If you book via Ticketmaster you will be given an e-ticket, sometimes these are printable but it is best to check through Ticketmaster.
Tickets purchased through the Whitby Pavilion Box Office will be available to collect upon purchase or on the evening of the event.
Tickets are required for each child attending a performance if over the age of 18 months. Some performances have age guidance so please call the Whitby Pavilion Box Office for details.
We do not advise that children under 16 attend the theatre without a responsible adult and venue staff accept no responsibility for any unaccompanied children under 18.
Please collect your tickets in person from the Whitby Pavilion Box Office. Your tickets will be ready to collect after purchase to the day of the performance.
Our opening hours do vary, so please check the Pavilion website before making your journey. On show days the box office will remain open for 30 minutes after the performance has started.
In order to pick up your tickets, you may be required to present: – A valid photo ID, driver’s license or passport. – The credit/debit card you used to purchase the tickets. – Your booking reference number.
If you have booked over the phone with the Whitby Pavilion Box Office, we do not send email confirmations as standard anymore, but would be happy to send a brief confirmation to you if needed. This must be requested at the time of booking.
If you have booked direct with Ticketmaster online or over the phone, you will be sent a confirmation email for successful bookings. If you haven’t received a confirmation email after 10 minutes and need help from Customer Services, please visit https://help.ticketmaster.co.uk/